Shipping Policy

All orders are processed during opening business hours, Monday to Friday, 8:00 a.m. to 4:30 p.m., EST, with the exception of public holidays. Orders received before 2:00 p.m. EST are processed and shipped the same day.

You can also make your purchases at one of our dealers; you will encourage your local store in addition to saving time and money Find your dealer here

FLAT RATES

U.S.Ground Services - 48 states
(Continental US only*):

  • Orders up to 10 lb = $15.00
  • Orders between 10.1 and 20 lb = $30.00
  • Orders between 20.1 and 40 lb = $40.00
  • Orders between 40.1 and 60 lb = $60.00
  • Orders between 60.1 and 80 lb = $80.00
  • Orders of more than 80.1 lb = $100.00

*Note: If you are located in Hawaii or Alaska, or if you have a specific request, please call (toll free) 1-888-388-7855 or email our sales department at sales@portablewinch.com.

    TARIFFS

    We work with a trusted distribution network of four main locations across the U.S., allowing us to avoid tariffs being charged to our customers; we share additional costs with them whenever possible to keep pricing as low as the situation permits. 

    Exception

    Please note that certain parts not stocked at our U.S. distributors may need to be shipped directly from Canada. In these rare cases, if U.S. tariffs on Canadian steel or aluminum cause extra costs, those specific parts will temporarily appear “out of stock” while we seek a fair solution.

    ESTIMATED TRANSIT DAYS

    Our distributors select the best carrier to ensure the most cost-efficient delivery to your location. The chart above is reviewed periodically to reflect the most up-to-date rates. The ground shipping service is usually between 2 and 7 business days depending on the destination and availability of the item in your area. Note that these transit times are estimated and not guaranteed. Service to some remote areas also may require additional delivery days.

    Exception

    Please note that certain parts not stocked at our U.S. distributors may need to be shipped directly from Canada. In these rare cases, the usual estimated transit time of 2 to 7 business days is unfortunately no longer reliable, as courier companies handling parcels from Canada to the U.S. are currently facing significant backlogs due to new customs declaration requirements. Please know that we are genuinely doing our best to adapt to these challenges and continue serving our customers as reliably as possible, but you should expect shipping delays to be extended by 1 to 2 weeks.

    SHIPPING: FREQUENTLY ASKED QUESTIONS

    1. DO YOU SHIP OUTSIDE THE USA?

    The only other country where we ship online orders is Canada. However, in order to do so, you have to process your order through www.portablewinch.ca. Note that prices on that site will be in Canadian Dollars.

    If you are living in another country, we invite you to go to www.portablewinch.info to find your local website. If your country is not listed, please call +1 819 563-2193 or email our sales department at sales@portablewinch.com.

    2. HOW CAN I CHECK THE STATUS OF MY ORDER?

    When your order is shipped, a shipping confirmation is emailed to you including a link to track your package online. Make sure to check in your spam folder if you think you have not received it. If you are unable to locate either the shipping information or your order, please call (toll free) 1-888-388-7855 or email our sales department at sales@portablewinch.com.

    3. HOW DO I CALCULATE MY SHIPPING CHARGES?

    Refer to the rate chart above. Note that some voluminous items, such as the skidding cone and the transport cases, are subject to dimensional weight calculation when shipping, which means that instead of their actual weight, shipping companies are using their dimensional weight to charge. Lean more about billable weight here: https://www.ups.com/ca/en/help-center/packaging-and-supplies/determine-billable-weight.page

     

    4. IF THERE IS ONE OR MORE ITEM THAT IS BACKORDER, DO YOU DO PARTIAL SHIPMENTS? IF SO, DO I GET CHARGED TWICE WITH SHIPPING?

    It depends. In the event that a product is backorder, you will be contacted by our salespeople prior to shipping. You will be asked if you wish to receive partial shipment or wait for complete shipment. If you chose to get partial shipment, then yes, you will be charged a second time for the backordered item(s).

    5. HOW LONG DO BACKORDER ITEMS TAKE TO SHIP?

    It depends on the item. Product deliveries are sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and continuously receiving shipments at our warehouse to fulfill your orders in the shortest delays.

    6. I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?

    The first thing to do is to check your junk mail. The emails being automatically generated sometimes end up there. If you are unable to locate our confirmation email, please call (toll free) 1-888-388-7855 or email our sales department at sales@portablewinch.com.

    7. WHAT ARE THE BUSINESS HOURS?

    Our opening business hours are Monday to Friday, 8:30 a.m. to 5:00 p.m., Eastern Time, with the exception of public holidays.