Shipping Policy

All orders are processed during opening business hours, Monday to Friday, 8:30 a.m. to 5:00 p.m., Eastern Time, with the exception of public holidays.

Portable Winch uses the UPS service for all its shipments in the United States of America. The prices set below include all charges for regular shipments in the 48 continental states and no additional fees will be applied.

Note: If you are located in Hawaii or Alaska, or if you have a specific request, please call (toll free) 1-888-388-7855 or email our sales department at sales@portablewinch.com.

You can also make your purchases at one of our dealers. Find your dealer here!

FLAT RATES*

U.S.Ground Services - 48 states
(Continental US only):

  • Orders between $0.01 and $199.99 = $20.00
  • Orders between $200.00 and $399.99 = $30.00
  • Orders between $400.00 and $999.99 = $40.00
  • Orders of $1000.00 and more = $50.00

*Plus applicable taxes.

ESTIMATED TRANSIT DAYS

The estimated transit days are between 2 and 7 business days. They are subject to the Tariff/Terms and Conditions of Service. Scheduled business days and delivery schedules are revised occasionally due to changes in distribution and volume, especially during holiday periods. Service to some remote areas also may require additional delivery days.

FASTER DELIVERY

If you wish to receive your order faster, please call (toll free) 1-888-388-7855 or email our sales department at sales@portablewinch.com for rates.

SHIPPING: FREQUENTLY ASKED QUESTIONS

1. DO YOU SHIP OUTSIDE THE USA?

The only other country where we ship online orders is Canada. However, in order to do so, you have to process your order through www.portablewinch.ca. Note that prices on that site will be in Canadian Dollars.

If you are living in another country, we invite you to go to www.portablewinch.info to find your local website. If your country is not listed, please call +1 819 563-2193 or email our sales department at sales@portablewinch.com.

2. HOW CAN I CHECK THE STATUS OF MY ORDER?

Once your order is shipped, your tracking number will be emailed to you. You will then be able to check the status of your order. If you are unable to locate your order, please call (toll free) 1-888-388-7855 or email our sales department at sales@portablewinch.com.

3. HOW DO I CALCULATE MY SHIPPING CHARGES?

Refer to the flat rates above.

4. IF THERE IS ONE OR MORE ITEM THAT IS BACKORDER, DO YOU DO PARTIAL SHIPMENTS? IF SO, DO I GET CHARGED TWICE WITH SHIPPING?

It depends. In the event that a product is backorder, you will be contacted by our salespeople prior to shipping. You will be asked if you wish to receive partial shipment or wait for complete shipment. If you chose to get partial shipment, then yes, you will be charged a second time for the backordered item(s).

5. HOW LONG DO BACKORDER ITEMS TAKE TO SHIP?

It depends on the item. Product deliveries are sometimes delayed for reasons out of our control. We are constantly monitoring our stock levels and continuously receiving shipments at our warehouse to fulfill your orders in the shortest delays.

6. I HAVE NOT RECEIVED AN ORDER CONFIRMATION EMAIL, WHAT SHOULD I DO?

The first thing to do is to check your junk mail. The emails being automatically generated sometimes end up there. If you are unable to locate our confirmation email, please call (toll free) 1-888-388-7855 or email our sales department at sales@portablewinch.com.

7. WHAT ARE THE BUSINESS HOURS?

Our opening business hours are Monday to Friday, 8:30 a.m. to 5:00 p.m., Eastern Time, with the exception of public holidays.