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Returns Policies

We want you to be pleased with your order. If you are not satisfied, call or write to us within 25 days for authorization to return or exchange your merchandise. See instructions below.

Portable Winch Co. retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled. Portable Winch Co. thus encourages customers to use care when placing an order, as once placed the order cannot be cancelled, nor the item returned or exchanged unless Portable Winch Co. expressly consents.

STANDARD WARRANTY: Portable Winch Co. warrants its new products to be free of failure resulting from defective material and workmanship under normal use and service. See our warranty policy for details.

 

IF YOUR PRODUCTS ARRIVED DAMAGED

VERY IMPORTANT: Portable Winch Co. cannot accept responsibility for damage incurred after a customer has signed for delivered products in good condition.

At the time of delivery of your order, make sure that you received the right number of packages and that the package(s) are in good condition. In the case of missing or damaged packages, immediately notify the driver and make sure before signing that the driver has taken note of the missing package and condition of the damage. It is also advisable to take pictures of the packages.

Once the order is received, make sure that the contents of each package correspond to the packing slip and that no product is missing.

Before contacting Portable Winch Co. please contact the carrier (UPS) that delivered your package within 24 hours of receipt. Portable Winch Co. cannot accept responsibility for damage incurred after a customer has signed for delivered products in good condition.

If you need more information, don’t hesitate to contact us toll free at 1-888-388-7855 or email at info@portablewinch.com. Opening business hours are Monday to Friday - 8:30 a.m. to 5:00 p.m. Eastern Time.

  • Shipped products require approval from Portable Winch Co.

  • Products must be returned within 25 days of receipt for a refund or exchange.

  • Refunds are for the cost of the product only; shipping and handling charges are not refundable.

  • Products must be unused or defective to be returned. There may be a 15% restocking fee for products that do not meet these conditions.

  • Processing your return via mail will take 2-4 weeks.

 

IMPORTANT: Always contact Portable Winch Co. before returning any products. All products, especially gas-powered products cannot be returned to Portable Winch Co. until written notice and instructions have been issued by Portable Winch Co.

PortableWinch.com orders can be returned for most reason within 25 days of receipt. You must contact Portable Winch Co. before returning any products.

 

RETURNING PORTABLEWINCH.COM PURCHASES

Call Customer service for a return authorization number. 
Call 1-888-388-7855. Opening business hours are Monday to Friday - 8:30 a.m. to 5:00 p.m. Eastern Time.

Email us to receive a return authorization number. 
We respond to over 90% of all email messages within 24 hours, Monday - Friday, excluding holidays. Send a Message to info@portablewinch.com

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